Reasons to Choose Us
Fast Despatch by Royal Mail
Tracked Shipping
Free Shipping on spends over £79
Split payments into 3 with Paypal
Shipping policy
Royal Mail Standard (tracked, aims 2–3 working days*)
FREE for orders over £79
£3.49 for orders up to £79
Royal Mail Express (tracked, aims next working day*)
£3.49 for orders over £79
£4.49 for orders up to £79
Royal Mail Express Signed For (tracked, aims next working day*)
£3.99 for orders over £79
£4.99 for orders up to £79
Royal Mail Special Delivery by 1pm (tracked & insured, guaranteed by 1pm next working day*)
£19.99 for all orders
Large & Oversized Items** (tracked courier, aims 5–7 working days**)
£7.99-£29.99
Royal Mail (Zones 2–5) (NI, Highlands & Islands, Scottish Rural, Isle of Wight; aims 3–4 working days*)
FREE for orders over £79
£3.49 for orders up to £79
*Working days are Monday–Friday. Orders after 3pm process the next working day. During sales, promotions or holidays, delivery may take longer. Shipping speeds are estimates unless stated as guaranteed.
*No compensation for loss where items are delivered to shared areas (mail rooms, foyers, shared corridors) or multi-occupancy premises. We recommend using a Signed For service in these cases.
*We cannot ship hazardous products (e.g., spray paints, certain glues). Such items are marked “(Store Pickup Only)” and will block shipping selection.
*We cannot ship to the Channel Islands or outside the UK.
**Large & Oversize items are excluded from our free shipping offer.
Please see our Returns & Refunds page for missing, non-deliverable or refused parcels.
Free Click & Collect (Stockton-on-Tees)
Please wait for your “Ready for Pickup” message before travelling.
Pre-Orders
Orders containing pre-order items will dispatch when all items are ready. If you need some items sooner, please place a separate order.